Licensing

Please read the comparison between Community and Enterprise Edition below.

 

Licensing comparison

Community Edition

Enterprise Edition

License

GPL v2 + FLOSS exception

Sense/Net Enterprise Licensing

Cost

Free

Contact Us

100% Open source

Yes

Yes

Usage limitations

For open source solutions

n/a

Modules included

All, except for Distributed Task Management and Aspose preview generator (Sample of Document preview functionality is released)

All

License interval

N/A

Annual, server CPU core or virtual CPU based subscription model

Release frequency

Bi-weekly

According to release and test plan

Build

Latest build with all novelties

Stable, thoroughly tested

Updates

Included in next bi-weekly build

Installable patches, hotfixes

Quality Assurance

Community

Internally tested

Scalability

Community tested

Tested and certified

High availability

Community tested

Tested and certified

Office protocol support

yes

yes

NLB support

yes

yes

Trainings

available on request

available on request

Pre-sales support

N/A

available

 


 

Support comparison

Community Edition

Enterprise Edition

 

 

Standard

Premium

Support

Community

Sense/Net Enterprise Support for operations and maintenance tasks

Support hours

N/A

9:00 - 17:00 (CET)

24/7

Severity 1 - Initial response time

N/A

Next business day

2 business hours

Severity 2 - Initial response time

N/A

2 business days

4 business hours

Severity 3 - Initial response time

N/A

3 business days

6 business hours

Number of support incidents per year

N/A

unlimited

unlimited

Customer portal access

N/A

yes

yes

Inbound phone support

N/A

no

9:00 - 17:00 (CET)

Dedicated support engineer

N/A

no

yes

Code review

N/A

n/a

n/a

Architecture review

N/A

2 cases/system

4 cases/system

Number of consulting hours

N/A

1/CPU Core

2/CPU Core

Warranty and Indemnification

N/A

available

available

 

Register to try Sense/Net ECM for free

You can use Sense/Net Community Editon under the terms of the GPL license, or you can evaluate the supported commercial Sense/Net Enterprise Edition for 120 days free of charge.

Go to downloads page

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