Licensing comparison
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Community Edition
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Enterprise Edition
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|
|
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ECM Edition
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WCM Edition
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Developer
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License
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GPL v2 + FLOSS exception
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Sense/Net Enterprise Licensing
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Sense/Net Enterprise Licensing
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Sense/Net Enterprise Licensing
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Cost
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Free
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Contact Us
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Contact Us
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Contact Us
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100% Open source
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Yes
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Yes
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Yes
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Yes
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Usage limitations
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For open source solutions
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No limitations
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Usable only for public facing website deployments
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Only to develop closed source solutions
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Modules included
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All
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All
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All
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All
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License interval
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N/A
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Annual, per developer subscription model
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Annual, server-based subscription model
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Annual, server-based subscription model
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Release frequency
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Bi-weekly
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According to release and test plan
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According to release and test plan
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According to release and test plan
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Build
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Latest build with all novelties
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Stable, thoroughly tested
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Stable, thoroughly tested
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Stable, thoroughly tested
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Updates
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Included in next bi-weekly build
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Installable patches, hotfixes
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Installable patches, hotfixes
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Installable patches, hotfixes
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Quality Assurance
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Community
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Internally tested
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Internally tested
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Internally tested
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Scalability
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Community tested
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Tested and certified
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Tested and certified
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Tested and certified
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High availability
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Community tested
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Tested and certified
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Tested and certified
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Tested and certified
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Office protocol support
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yes
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yes
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no
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yes
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NLB support
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yes
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yes
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yes
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yes
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Trainings
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Wiki, Blog, Forum
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available
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available
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available
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Pre-sales support
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N/A
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available
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available
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available
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Support comparison
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Community Edition
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Enterprise Edition
|
|
|
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ECM Edition
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WCM Edition
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Developer
|
|
|
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Standard
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Premium
|
Standard
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Premium
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Standard
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Premium
|
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Support
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Community
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Sense/Net Enterprise Support for operations and maintenance tasks
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Sense/Net Enterprise Support for developer-related tasks |
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Support hours
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N/A
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9:00 - 17:00 (CET)
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24/7
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9:00 - 17:00 (CET)
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24/7
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9:00 - 17:00 (CET)
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24/7
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Severity 1 - Initial response time
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N/A
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Next business day
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2 business hours
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Next business day
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2 business hours
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Next business day
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2 business hours
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|
Severity 2 - Initial response time
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N/A
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2 business days
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4 business hours
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2 business days
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4 business hours
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2 business days
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4 business hours
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|
Severity 3 - Initial response time
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N/A
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3 business days
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6 business hours
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3 business days
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6 business hours
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3 business days
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6 business hours
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Number of support incidents per year
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N/A
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unlimited
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unlimited
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unlimited
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unlimited
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unlimited
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unlimited
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Customer portal access
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N/A
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yes
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yes
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yes
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yes
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yes
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yes
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Inbound phone support
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N/A
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no
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9:00 - 17:00 (CET)
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no
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9:00 - 17:00 (CET)
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no
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9:00 - 17:00 (CET)
|
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Dedicated support engineer
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N/A
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no
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yes
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no
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yes
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no
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yes
|
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Code review
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N/A
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n/a
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n/a
|
n/a
|
n/a
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2 cases
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4 cases
|
|
Architecture review
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N/A
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2 cases
|
4 cases
|
2 cases
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4 cases
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n/a
|
n/a
|
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Number of consulting hours
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N/A
|
8
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16
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8
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16
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8
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16
|
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Warranty and Indemnification
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N/A
|
available
|
available
|
available
|
available
|
available
|
available
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