Help Center

Would you like to report an issue, or just discuss sensenet with the community?

Take a look at the forums below to find the one best suited for your specific goal!

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Stackoverflow

If you are stuck somewhere and need help, check the existing questions with the tag ‘sensenet’ or ask your own questions, and let the community help you. Somebody is always there to help!

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Gitter

Share your feedback or quick questions about sensenet, and chat with us and the community on our dedicated SNaaS Gitter channel.

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Ticketing system

Business and Enterprise subscribers can report issues on a shared JIRA project. Enterprise customers can also demand a dedicated project with guaranteed support. Contact us for more details.

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Github

Since sensenet is an open-source solution, the source code is available on GitHub. Feel free to explore it, submit an issue or pull request in the related repository.

Frequently asked questions





About sensenet:



WHAT IS SENSENET IN A NUTSHELL?

sensenet is a content repository with an API-first approach, which can be used as a back-end system for your own solutions. Within this concept, the custom solutions that are developed separately (like a single-page app) communicate with the sensenet repo through APIs.


WHAT IS A HEADLESS CMS?

A headless CMS is a content repository where you can store your content and reach them via RESTful API. It is reactive: another system requests the content as and when it is needed. Thanks to its API-first concept, it is easy to integrate with and gives more freedom to the developer when choosing framework for a project.


  • loosely connected, often interchangeable components
  • easy to integrate with
  • scalable
  • fast and flexible content delivery
  • future-proof
  • few publisher and developer dependencies
  • simple deployment
  • good for content centric solutions


WHAT PROBLEMS DOES SENSENET SOLVE?

sensenet could serve as a solid base for any content-centric solution using enterprise-grade features, making the development process significantly easier. Its most important features are the permission system, the collaboration tools (office online editing, versioning), search, preview, and webhooks.


WHAT DO PEOPLE MAKE WITH SENSENET?

sensenet can be used to build basically anything, from public websites through document management systems to mobile apps.


Who CAN GET THE MOST OUT OF SENSENET?

Developers and development companies who want to have a solid base to build on. The main concept is that these custom solutions are developed separately (in any language), communicating with the sensenet repo through APIs. Marketers can also benefit from the rich feature set thanks to the admin ui where collaboration tools helps the daily work.


For whom we do not recommend sensenet?

For people looking for an out of the box solution which only needs configuration and no development.


WHERE IS SENSENET HOSTED?

In the SaaS model, sensenet is hosted in our environment (in Hungary), so we take care of all hosting-related tasks.


CAN I SELF-HOST/ DOWNLOAD SENSENET?

Apart from the SaaS model, you can also have sensenet installed on-prem with the annual licensing model (self-hosting, maintenance, and upgrade).

sensenet can be installed from NuGet package and the full source code is available on GitHub.


DO I HAVE ACCESS TO the SENSENET BACKEND CODE?

No, in the SNaaS model we restrict access to some parts of the solution in order to maintain system integrity, resulting in flawless upgrade and maintenance processes.


WHAT IS A CONTENT ITEM?

In sensenet, everything is content. A content item can be a user, a task, a workspace, a document, anything!.

Learn more!


IS MY DATA BACKED UP?

Yes, we do daily backups of every SNaaS repo. Retention period varies by subscription plan. For details, please check our Terms of Use. In case of an Enterprise plan, your custom conditions are available in the “My documents” section of the profile page.


IF I ACCIDENTALLY DELETE MY DATA, CAN IT BE RESTORED?

All the backups we do are for internal use only to keep your data secure even in case of a system failure. Recovery after an accidental data loss is not covered by the subscription. Each case should be assessed individually. Please contact us in case of such an issue.


CAN I BACKUP MY DATA OFFSITE?

You, as the repo owner, cannot do ordinary, offsite backups, since you have no access to the server. You can still export your data from the repository.



Pricing and subscription:


DO I NEED A CREDIT CARD FOR THE FREE PLAN?

No, you only need to enter billing and payment info once you want to upgrade to a paid plan.


WHEN Does MY SUBSCRIPTION FOR THE FREE PLAN END?

There is no time limit for the free plan, you can use it forever. However, we monitor repo activity and if it does not receive any request for 30 days, we send you a warning email. In case you remain inactive for 10 more days, we are entitled to delete your repository.


WHAT SHOULD I DO IF I NEED TO EXTEND THE LIMITS OF MY FREE PLAN?

You can upgrade to Business Plan at any time.


WHAT IF I NEED A CUSTOM PLAN?

You can extend your Business Plan with additional users, storage, etc. Please contact us.


IS ANY TEST ENVIRONMENT INCLUDED IN MY PLAN?

No, you can get additional environment as an extra service. Please contact us.


HOW CAN I PAY?

You can pay by wire transfer. Credit and debit card payment will be available soon.


Where CAN I FIND the invoice COPies?

You can find all your invoices in the ”My invoices” section of the profile page.


WHAT SUPPORT DO I GET WITH EACH PLAN?


  • Free plan: community support
  • Business plan: access to the ticketing system
  • Enterprise: custom


CAN I HAVE DIRECT SUPPORT FROM SENSE/NET?

Yes, we can provide direct support in the form of consultation hours. Please contact us.


HOW MANY SUBSCRIPTIONs (REPOSITORies) CAN I HAVE?

There is no such limitation. You can have as many repositories as you need.


HOW MANY FREE PLANs CAN I HAVE?

You can only have one free repository at a time.