Size does matter - 5 reasons to work with small IT companies

Size does matter - 5 reasons to work with small IT companies

As someone who's navigated the waters of both small IT companies and multinational giants, I've witnessed firsthand the disparities in how they operate and serve their customers. It's become increasingly clear to me that when it comes to delivering exceptional service, innovating rapidly, and staying agile in an ever-evolving tech landscape, small IT companies have a significant edge over their larger counterparts. Let’s see why.

Closer customer connections

In a small IT company, the relationship between the team and the customer is usually more intimate. We're not just faceless entities; we're real people who are deeply invested in understanding and fulfilling our customers' needs. Unlike the bureaucracy that can slow down decision-making in large firms, small companies can swiftly respond to customer feedback and adapt their offerings accordingly. When a client has a question or needs support, they're more likely to speak directly with someone who understands the intricacies of the product or service, leading to quicker resolutions and a higher level of satisfaction.

“Large IT companies come with undeniable advantages. They have colossal budgets, allowing for unparalleled research and development efforts and the creation of products developed by hundreds or even thousands of programmers. Their scale enables them to become powerful international players. However, when it comes to services, their power becomes a liability. They can afford to neglect customers' needs and operate from a position of power. This may lead to results that are both overly expensive and inferior in quality. Small companies, such as Sense/Net, do not have this luxury and must strive harder to satisfy their customers.”

Agility in decision-making

One of the most significant advantages of working in a small IT company is the ability to make decisions rapidly. There's less red tape to navigate, and fewer layers of hierarchy to consult, allowing us to seize opportunities and address challenges with speed and efficiency. While large companies may get bogged down in endless meetings and approvals, small companies can pivot swiftly, whether it's in response to market trends, customer demands, or emerging technologies. In small companies, you can talk to the directors and owners, as in the case of Tom and myself.

Price advantage

From a customer's perspective, partnering with a small IT company often translates to cost savings. Unlike behemoth corporations with expansive overhead costs, small companies operate leaner and more efficiently. We don't have bloated budgets dedicated to maintaining large office spaces or sustaining numerous non-revenue-generating divisions. As a result, we can offer competitive pricing without compromising on quality. Plus, when customization is required, small companies are more adept at providing tailored solutions without the hefty price tag associated with larger firms.

Tech savvy and innovative

Innovation is the lifeblood of the tech industry, and small IT companies are at the forefront of driving change. Without the bureaucratic hurdles that can stifle creativity, we're free to explore new technologies, experiment with unconventional ideas, and rapidly iterate on our products and services. This agility enables us to stay ahead of the curve and deliver cutting-edge solutions to our customers. Additionally, as the exclusive owners of our products, we possess an intimate knowledge that allows us to provide unparalleled support and guidance to our clients.

Interested in your success

Small IT companies are inherently more invested in providing quality services due to their financial structures. Unlike their larger counterparts, small firms operate with tighter budgets and fewer financial cushions, making each customer's satisfaction and payment critically important to their survival. In this scenario, the direct link between service quality and financial stability is unmistakable. If they fail to meet customer expectations and consequently don't receive payment, they can quickly find themselves in financial jeopardy. This pressure ensures that small IT companies not only prioritize customer service but also continuously seek to improve and adapt their offerings to meet and exceed client needs.

Having experienced the inner workings of both small IT companies and multinational corporations, I've come to appreciate the unique strengths that small firms bring to the table. Whether you're considering employment opportunities or seeking a technology partner for your business, don't underestimate the power of a small, agile team. By fostering closer connections with customers, making nimble decisions, offering cost-effective solutions, driving innovation and being invested in your success, small IT companies are well-positioned to deliver exceptional value in today's dynamic market.

Norbert Voros

agile expert,
great people manager
Norbert Voros

From a childhood fascination with computers and smartphones to a professional focus on software testing and development, Norbert's journey has been driven by a deep curiosity about technology's inner workings. This curiosity evolved into a career in Agile methodologies, serving roles from Scrum Master to Operations Manager, all fueled by a passion for making development faster and more productive. Beyond gadgets, the author has developed an interest in understanding human behavior, market economics, and the intricacies of digital products. He is also an excellent people manager.

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